FAQ
What is Bon Appétit Box?
Bon Appétit Box is an exclusive, gourmet food delivery service offering both single boxes and convenient subscription boxes. Our carefully curated boxes brim with delicacies from the heart of France’s most coveted foodie regions, and offer the purest French culinary experience this side of the Atlantic.
We founded Bon Appétit Box to create a joyous and original à la Française experience, via our scrumptious gourmet selections. We invite you to explore, discover, and relish the delights within our carefully curated boxes, and allow yourself to be virtually transported to France!"
Bon Appétit Box also makes the perfect gift for the discerning and adventurous foodie. Our website was created with the intent of making the gift-giving process quick, easy, and painless. We offer unique services to enhance your gift boxes, such as hand-written Gift Message Cards, Customization, and direct shipping to you recipient.
What's inside a Bon Appétit Box?
Each Bon Appétit Box is composed of 7 to 8 gourmet products, painstakingly selected by your two experts, Emilie & Gabriel. To enhance your French experience, our boxes are filled with several cards revealing the story behind each product: origins, craftsmen, anecdotes and tasting tips.
Where do the products come from?
The individual products within each Bon Appétit Box are from genuine French culinary masters. As is common with French food makers, many of the companies represented in our Bon Appétit Boxes have existed for generations and bring an unparalleled level of authenticity and richness of flavor. These French Artisans focus on quality, natural ingredients (usually locally-sourced), exquisite taste, and the adherence to traditional recipes. Within each Bon Appétit Box, we’ve included Discovery Cards with origin details of each product and artisan maker.
You’re sure to experience something new with our purely French Bon Appétit Boxes.
- ORDERING -
How do Subscriptions Boxes work?
In addition to Single Boxes, Bon Appétit Box offers convenient Subscription Boxes for both personal and gift purchasing.
How it Works: To simplify the subscription process, we’ve eliminated inconvenient monthly payment programs and cancellation requirements. You simply choose the duration of your subscription, and your first box is shipped within 48 hours of placing your order. Then 30 days later, we ship your second box, and so forth until your subscription has expired. No need for annoying membership confirmation, no automatic renewals or charges, and no cancellation requirement!
With our Subscription Boxes, you choose which box you’d like to try each month. Be sure to explore What’s in the Box before you purchase so you can custom tailor your experience to your taste.
Can I place large orders for corporate gifting or special events?
Sure, we’d be happy to discuss your specific needs. Please contact us via our Contact Page or email us at corporategifting@bonappetitbox.com, with a brief description, and we’ll contact you right away to discuss.
How will the Pantry items ship?
All the products from the Pantry section will ship in a standard shipping box. If you’d like to receive the individual products in one of our Signature Box, you may choose to add it to your cart. Depending on the quantity of items in your order, some items may not fit in the Signature Box, so they may ship separately.
- GIFT BOXES -
Do you offer In-Box custom note cards?
Yes! To add a customized note card, check the boxes bellow our product descriptions, some offer a "To", From", and a "Note" to add your optional custom message in the box chosen. We’ll see this in your order, and add a lovely card, with your message hand-written inside.
- SHIPPING -
What shipping carriers do you use?
All Bon Appétit Box products are shipped via UPS. At checkout, you can choose from:
- UPS Ground
- UPS 3-Day
After I order my Boxes, when will they ship?
All purchases are shipped within 5 days of ordering, Monday – Friday. This includes both Single Boxes and Subscription Boxes.
For Subscription Boxes, please note that your subsequent box(es) are shipped in 30-day intervals from the date your first box was shipped.
Can I request a Specific Ship Date for a Gift Box?
We are currently working on adding this feature to the product pages. In the meantime, please Contact Us with your request or write us a note at check out, and we’ll do our best to accommodate you.
Do you ship outside the US?
Because of the nature of our products (i.e. foods), we’re unable to ship outside of the contiguous United States.
How do I report an issue with my order?
If, for any reason, you encounter an issue with your box(es), you still have questions, concerns, or any big ideas, please contact us right away via our Contact Us. Please be sure to include the following information:
- Your name
- A valid, working email address
- Order number
- Brief description of the issue
We will respond asap.
